Privacy and Policy
Who we are
Our website address is: https://twixiedesigns.co.uk. We make physical and digital handmade products for personal use.
Type of information we collect about you
We collect information about you when you contact Twixie Designs to inquire about our services, courses, and products. When you sign up for any promotional advertisement and enter a competition with us as well. This information is collected online, in paper form, and through email or telephone.
The information we collect may include your name, home or business address, email address, phone number, and your date of birth when setting up your account, signing up to marketing or purchasing through our website.
This information is required for sending out your purchases. Text messages are sent out in relation to your service, product or course. DOB’s are for marketing reasons only. This information will only ever be used by Twixie Designs and we will never share your information intentionally.
How your information will be used with us
We will use your personal information to deliver the service, product, or to contact you.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
If you have consented to receive marketing, you can opt-out at any time by contacting us via telephone, email and in person. You do have the right to request marketing to be stoped and this can be done through our contacts page or by emailing at any time to request to be removed.
How long do we hold your information?
If you decide to no longer be registered with us or no longer wish to be contacted by us, within a 12 month period you will have to request to be removed, then we will remove all of your information within 7 days from our system.
If you have given consent for communication either with treatments or training then you will receive information until you opt-out, or request removal.
Order information excluding your personal information will be kept on system for 8 years.
Where your information is kept
Your information will be stored online, on paper, and on our data base on our laptop/computer. All electronic information that we hold is stored with password protection.
Access, correction, and removal of your personal information
You have the right to request a copy of your personal information that is held about you with us, this will take up to 7 days to collect all information you have requested and will be sent either electronically or in paper form.
We want to make sure that your personal information is up to date and correct, this will be your responibilty when placing an order or maintaining your online account with Twixiedesigns.co.uk.
You have the right to request any information about you to be removed.
Additional information
All information is held by Chandra Brown – Owner of Twixie Designs.
If you need to contact us, please do so via our contact page or by email at hello@twixiedesigns.co.uk